How do I carry out a CRiS Check

There are 2 ways to carry out a CRiS Check:

• Click here to perform a CRiS Check.

• Or call our contact centre on 0203 282 1000 to speak to an advisor, we are open Monday-Friday 9.00am -5.30pm. Please ensure that you have the 17-digit VIN and a payment method of debit or credit card for the £17.95 CRiS Check fee to hand.

What does a CRiS Check tell me?

A CRiS Check will let you know if the caravan you are looking to purchase has ever been written off by an insurance Company, is subject to any outstanding finance and if the caravan is recorded on our security register.

The CRiS check will also confirm how many previous registered keepers of the caravan there have been, the name of the current registered keeper if you are aware of it and the make, model and age of the caravan you are looking at.

How do I CRiS register that I am the new owner of a caravan?

If your caravan is brand new the dealer will register you for free automatically, there is no need to do anything

Call our contact centre on 0203 282 1000 to speak to an advisor, we are open Monday-Friday 9.00am – 5.30pm. Please ensure that you have your 17-digit VIN and a payment method of debit or credit card for the re-registration fee to hand

If you have the CRiS Registration Document from the previous keeper, you can fill out the CVR8 section and send it to our address: 

CRiS Ltd, Unit 1, First Floor Greenways Business Park, Bellinger Close, Chippenham, SN15 1BN, along with a cheque for £20.95 made Payable to CRiS Ltd

I've sold my caravan, what do I need to do?

On selling your CRiS Registered caravan please ensure that you fill out the CVR7 (Notification of Sale or Transfer) section of your Registration Document with the new keeper's details and post to CRiS.
Please ensure that the named current keeper signs and dates the form as confirmation of the sale.

On selling your CRiS Registered caravan you can also advise CRiS of the sale by clicking here, you will then be able to complete the online form to advise us of the sale of your caravan. 

Or you can call the contact centre on: 0203 282 1000, our opening hours are Monday-Friday 9.00am – 5.30pm

How can I change my name or address?

You can change your name or address by calling 0203 282 1000, our office opening hours are Monday – Friday 9.00am – 5.30pm. We will then be able to update your details on the database and provide you with a new security marked CRIS Registration Document and Keep Safe Card. Please have your VIN and credit or debit card to hand; there is a fee of £15.95 to be paid.

What are the benefits of registering my caravan with CRiS?

There are several benefits of registering with the CRiS Scheme:

• It can prove easier for the police to verify who the registered keeper is and aid the recovery of the caravan should it be stolen

• Having the caravan registered to you can ease the sale of your caravan in the future

• In the event of a claim, you may find that your touring caravan insurance company will only pay out on submission of a CRiS Touring Caravan Registration Document

• CRiS can assist with any safety, security or warranty issues you may face whilst you are the registered keeper of your caravan.

• If you take your caravan abroad, it is advisable to carry your CRiS Registration Document with you to prove keepership of the touring caravan

• VIN CHIP® is a theft deterrent and identification system for touring caravans and is only available to CRiS registered keepers

• CRiS registration is only a one-off fee of £20.95 for the lifetime that you are the keeper of the caravan

Where can I find my caravan VIN Number?

Your Vehicle Identification Number (VIN), sometimes called a chassis number, or a CRiS number, can be found on the main door to the habitation area, in the bottom right-hand corner of each window, (on occasion this may exclude the front windows depending on the model). There will also be a stamp on your chassis, often on the A frame. You may find there are additional VIN identification markers positioned around your caravan e.g., in the door frame or gas locker. A VIN is 17 digits.

Why does my VIN number have less than 17-digits?

There are several Reasons why your caravan may have a VIN or chassis number with fewer than 17-digits:

• If your caravan was manufactured before 1992 or outside of the UK, the caravan may never have been registered with CRiS and as such will not carry a CRiS standard 17-digit VIN. Instead, you may find the Serial Number of the caravan which can vary in length depending on the manufacturer.

• The VIN could have been tampered with (always check that the chassis plate number is a match with the number on the windows); if you are in doubt over the validity of your VIN or if the window markings and chassis stamp differ you should contact CRiS immediately for further advice.

I want to buy a second-hand caravan but the keeper has lost the documents, what do I do?

Your first step should be to perform a CRiS Check. This is recommended before the purchase of any pre-owned touring caravan to ensure that you are making a safe purchase. Once you are satisfied with the CRiS Report and have purchased the caravan, registration is only a few clicks away.

What do the digits of my caravan VIN number mean?

The VIN or chassis number consists of a 17-digit number which includes the World Manufacturer Identifier (WMI) code, axle description, manufacturer model codes, the date letter and a unique serial number. If you would like to confirm further details of your caravan, or a caravan which you may be looking to purchase, you can carry out a CRiS Check with us.

Why doesn't the CRiS system recognise my VIN number?

There could be several reasons for the CRiS system not recognising your VIN:

• Please ensure that the VIN you are using is 17 digits long, anything more or less will not be recognised. The VIN can be difficult to read from time to time '0' could be 'O's' and a '5' could be read as an 'S'

• Please check the number on the windows with that on any paperwork you have as this can help remove any confusion over some of the hard to recognise characters.
  

To confirm details please don't hesitate to contact the CRiS contact centre. Our office opening hours are Monday to Friday 9am – 5.30pm

How do I report my Caravan as stolen?

If your caravan has been stolen, always report the theft to the Police straight away and make sure that you are supplied with a Crime Reference number. If your caravan is insured or has a tracker, you should also contact the insurance and tracker company. Find further information here.

Once reported to the relevant parties, contact us on: 0203 282 1000 Monday-Friday 9.00am – 5.30pm with your VIN ready. We will take full details of theft, so that we can work with the police and authorities as well as update our records to ensure that no one else can register your caravan as theirs.

Is it worth CRiS registering my old caravan?

Registration is of great value for caravans of any age. Any caravan manufactured in the UK since 1992 will have been automatically registered with CRiS when it was built and first purchased. You can register caravans preceding this date through our Pre 1992 process.

The registration process is broken down into two parts:

1. The first part includes a provenance check, which confirms the age of the caravan, that the caravan details are correct and also whether the caravan is recorded on the security register.

2. Once all provenance checks have cleared, we create a unique VIN number for the tourer as the second part of the process. We also provide you with a VIN CHIP® marking kit and your CRiS Registration Document with Keep Safe wallet card. 

Is it worth CRiS registering my foreign imported caravan?

You can register your imported caravan through our Import process.

The benefits of registration are not limited to UK caravans and are arguably even greater for imported caravans not previously registered with the CRiS Scheme.

Not only will you benefit in the same way as the keeper of a UK manufactured caravan, you will also be able to add the CRiS standard 17-digit VIN to your caravan. We will provide you with a VIN CHIP® marking kit and your CRiS Registration Document with Keep Safe wallet card.

Where can I get a replacement or duplicate caravan Registration Document?

If you have lost, accidentally damaged, would like a duplicate copy or simply want to upgrade to the new style security marked CRIS Registration Document and Keep Safe Card, our online Replacement Service is quick and easy to use - click here to order a replacement CRiS document.

You can also telephone us on: 0203 282 1000, our office opening hours are Monday to Friday 9am – 5.30pm. Please have your VIN and credit or debit card to hand; there is a fee to cover the cost of the replacement document.

I've just discovered that my caravan has been reported as stolen after performing a CRiS Check, what do I do?

Most importantly, don't panic.

Please contact us or call 0203 282 1000 with your VIN ready; we will then take full details of your purchase and escalate this internally. We will also liaise with the Police and insurance companies to ascertain any third party interest. Our office opening hours are Monday to Friday 9am – 5.30pm.

My VIN number doesn't match my CRiS Registration Document, how do I correct it?

Please contact us or call our office on: 0203 282 1000 with both the VIN number from your caravan and the VIN stated on the CRiS Registration Document. We can ascertain where the difference occurred and how to correct the documentation.

Please ensure that you check the VIN on the windows of your caravan is the same on each one. If your caravan has had a window replaced, this can lead to confusion when registering. Our office opening hours are Monday to Friday 9am – 5.30pm.

What do I need to export my caravan to another country?

To export your caravan you will need ensure that you are the registered keeper and also make sure that you have the CRiS Registration Document to prove that you are the registered keeper.

You may also require further documentation around the caravan itself, please check with the local authorities in your destination country for full details. For more information click here.